Shipping policy
ORDER PROCESSING & FULFILLMENT
Orders are processed as they are received. Please allow 2-5 business days for production, excluding weekends and holidays. In rare cases, production may be delayed, extending this timeframe to 5-7 business days.
SHIPPING OPTIONS (UNITED STATES ORDERS)
We currently offer Standard Shipping, which delivers orders within 2-5 business days after leaving our fulfillment center. At this time, we do not offer expedited shipping. If you have specific delivery needs, please contact us before placing your order. Note that delivery dates cannot be guaranteed. Shipping rates are based on the destination, package weight, dimensions, and selected shipping method. Final shipping costs will be displayed at checkout. We offer free shipping on all U.S. orders of $100 or more.
SHIPPING (CANADIAN ORDERS)
We currently offer Standard Shipping for all international orders, which delivers orders within 10-30 business days after leaving our fulfillment center. At this time, we do not offer expedited shipping. If you have specific delivery needs, please contact us before placing your order. Note that delivery dates cannot be guaranteed. Shipping rates are based on the destination, package weight, dimensions, and selected shipping method. Final shipping costs will be displayed at checkout.
DELIVERY TIMEFRAMES
Delivery times vary depending on the shipping method, destination, and any unforeseen circumstances during transit. We strive to deliver your order within the estimated timeframe but are not responsible for delays caused by the shipping carrier or other factors outside our control.
TRACKING STATUS
Once your order has shipped, you will receive a tracking number and a link to track your package. Please allow 3-5 business days for the shipping carrier to update the tracking information.
ORDER MODIFICATIONS
If you need to update your order, please contact us as soon as possible. We’ll always do our best to accommodate your request; however, once an order has entered production or the fulfillment process, changes or cancellations are no longer possible.
DAMAGED ORDERS
We want every order to arrive exactly as it should. If your item arrives damaged, defective, or incorrect, please contact us through the contact form. We’ll review the issue and work with you to make it right. Damaged, defective, or incorrect items must be reported within 30 days of delivery.
ADDRESS ACCURACY & UNDELIVERABLE PACKAGES
It is the customer’s responsibility to provide accurate and complete shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned to us by the carrier due to an undeliverable address, we will contact you to arrange reshipment, which may incur additional shipping charges.
CONTACT US
For any questions or concerns regarding our shipping policy, please contact us through the contact form or email us at hello@lulabelledesign.com. Please allow up to 48 business hours for a response. We check all emails Monday through Friday, 9 AM - 5 PM EST, excluding holidays. Our shipping policy may change without prior notice. Please review periodically for updates or revisions.