Refund policy

All of our pieces are made to order allowing us to produce only what is needed while reducing unnecessary waste. Because each item is created specifically for your order, all sales are final and we are unable to accept returns, exchanges, or cancellations. 

ORDER MODIFICATIONS
If you need to update your order, please contact us as soon as possible. We’ll always do our best to accommodate your request; however, once an order has entered production or the fulfillment process, changes or cancellations are no longer possible.

DAMAGED ORDERS
We want every order to arrive exactly as it should. If your item arrives damaged, defective, or incorrect, please contact us through the contact form or email info@lulabelledesign.com. We’ll review the issue and work with you to make it right. Damaged, defective, or incorrect items must be reported within 30 days of delivery.

Our customer service hours are Monday through Friday, 9 AM–5 PM EST, excluding holidays. Please allow up to 48 business hours for our team to respond to your message.